We’ve compiled some of the most common questions and answers below and there's also lots of information on this website so make sure you have a good look around. However, if you still can't find the information you need then please let us know!
The best way of reaching out with any general questions or suggestions is to send us an email to email@example.com.
If you have any queries regarding an order you placed with us then please make sure to contact our customer service using the details provided below and on our contact page. Please note that we are not able to deal with any order queries that are not sent to the correct address.
QUESTIONS ABOUT US
Who are you?!
We are a UK based eco-conscious tattoo supply company and we offer a range of eco tattoo supplies that are made from plants, not plastic.
Find out more about us here.
QUESTIONS ABOUT OUR PRODUCTS
What products do you offer?
Our initial range of own brand products includes three sizes of ink caps and all of the basic covers that have to be used during tattooing to protect equipment from contamination.
Our current own brand product range includes;
Eco Ink Caps (S-11mm/M-14mm/17mm)
Eco Machine/Power Supply Bags
Eco Bottle Bags
Eco Clipcord Sleeves
Eco Armrest/Workstation Covers
Eco ¼ Bed Covers
Eco ½ Bed Covers
Eco Full Bed Covers
Do you have a price list for your products?
Eco-refill packs of all of our products range from £5.00 - £15.00. Head to the store to check out our current products and pricing.
Some notes on the cost of eco-tattoo supplies;
Bioplastics are unfortunately still more expensive to manufacture in comparison to their cheaper, fossil-fuel based alternatives, but we have kept our products as competitively priced as possible, without incurring a loss to ourselves of course!
Unlike many traditional tattoo supplies which are often manufactured cheaply and unethically in countries like China, we produce all of our products and packaging here in the UK. We use just two green manufacturers who specialise in bioplastics and we ensure fair wages to all of our workers. Therefore, we can confidently promise you that every stage of manufacturing is in line with the high environmental standards and ethics that you expect from us!
As such, our supplies may (or may not be!) a little more expensive than the ones you currently use, but at least they don’t cost the Earth.
Our supplies might be a little more expensive than the ones you currently use, but at least they don’t cost the Earth.
Will you offer other products in future?
We will continue to expand and develop our current range in response to feedback, demand, and also advancements in technology and environmental factors. However, the only additions to our product range will be items for which there is no eco alternative already available.
There are many common products used for tattooing, such as paper towels and wash cups, that we will not manufacture ourselves as there are already plenty of eco alternatives out there. Instead we aim to provide information and advice about some of these alternatives in our Eco-Tattooing Toolkit and encourage you to shop local whenever possible. This will help reduce the environmental impacts of your tattooing and support local businesses at the same time.
If you’ve got an idea for a product you’d like us to develop then we’d love to hear from you! The best way of reaching out with your ideas is via email to firstname.lastname@example.org.
We also have our own Instagram account and this is usually where all of the latest news and updates from us are posted first, so please do give us a follow if you don’t already @greenhousetattoosupplies.
Do you offer wholesale purchase options?
There has been overwhelming interest from all over the world to purchase our products wholesale, however we cannot offer wholesale options at the moment as we do not have the infrastructure to do so…. yet! We are currently working on plans to expand and therefore be able to offer wholesale options in the near future.
If you are interested in purchasing products wholesale from us then please email us at email@example.com and we will add your information to our wholesale waiting list! We will then contact you as soon as we are able to offer wholesale options.
QUESTIONS ABOUT OUR MATERIALS
What exactly are your eco-conscious tattoo supplies made from?
Our tattoo supplies are made from plants, not plastic!
Find out more here.
QUESTIONS ABOUT END-OF-LIFE OPTIONS
What about end-of-life options for your products?
End-of-life options are confusing, but remember - our products are always better than traditional plastics, no matter where they end up after use. This is because some of the huge environmental advantages start at the very beginning. One of the most important is that they help to keep fossil fuels in the ground because they are made from plants not oil.
Find out more here.
QUESTIONS ABOUT SHIPPING
Where do you ship to?
We currently offer eco-conscious shipping to over 100 countries around the world!
Our standard shipping options are available on packages up to 15kg for most countries and for many up to 30kg. If you are placing an order larger than this then please get in touch for a quote.
If we do not currently deliver to your address then please drop us an email and we will do our best to make shipping available to your country as soon as possible!
Is the shipping you offer eco-conscious?
Yes of course! Like everything we do at Green House, our order fulfilment process puts the planet first and our fulfilment partners are committed to providing sustainable ecommerce logistics solutions.
You can read more about our green fulfilment partners here.
How do you calculate the shipping costs?
Our site has some clever tech going on behind the scenes that will calculate your exact shipping costs at checkout based on the size and weight of the items ordered, as well as the shipping destination. As such you can be sure that you’ll never pay more shipping fees than you need to.
Trust us when we say that shipping fees have been one of the most difficult things to figure out. We have done our best to keep them as low as possible, whilst still covering most of our costs and ensuring all of our orders are fulfilled with the high environmental standards you expect from us.
How long will I have to wait for my order to arrive?
We ship all over the world so delivery times vary and range from 24 hours up to around 15 days. We do not currently offer express shipping as this is generally the least environmentally friendly option.
At the time you place an order we may not be able to provide an exact delivery date. In those circumstances we or our delivery partners will endeavour to provide you with an approximate delivery window instead.
The following delivery times may be used as a guide: UK mainland - 24 to 48 hours / Europe mainland - 2 to 9 days / Rest of the world - up to 15 days.
Please make sure that you keep an eye on your emails and phone after placing your order in case you miss a delivery or need to respond to customs.
Please also be aware that the ongoing COVID-19 situation may affect delivery times and these circumstances are entirely out of our control.
Do I have to pay a customs fee?
If you order products from our site for delivery outside of the UK, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination and you will be responsible for payment of any such import duties and taxes.
Please note that we have no control over these charges and we cannot predict their amount.
QUESTIONS ABOUT RETURNS, REFUNDS AND CUSTOMER SERVICE
Can I get a refund if I’m not happy with my purchase?
Due to the hygiene nature of our products we are only able to accept returns on damaged items.
We will accept returns of any damaged products within 30 days of delivery or longer in cases where the defect or fault was not apparent on immediate inspection. We hold no liability for any claim made outside of this time.
In case of damaged products that meet our return requirements we will replace the items free of charge or refund you the price of the item.
Please send all enquiries regarding refunds and other customer service issues to firstname.lastname@example.org
Please note that we are not able to deal with any order or customer service queries that are not sent to this address.
OTHER IMPORTANT INFORMATION
Please note that in order to purchase products from this site, you must be a company or other business operating as a licensed tattoo studio or otherwise be a tattoo artist operating in the course of your trade. You accept sole responsibility for obtaining appropriate local or national accreditations, licences, memberships, affiliations, insurances (or other relevant requirements) for conducting a tattooing business.