We’ve compiled some of the most common questions and answers below and there's also lots of information on this website so make sure you have a good look around. However, if you still can't find the information you need then please let us know!
The best way of reaching out with any general questions or suggestions is to send us an email to firstname.lastname@example.org.
If you have any queries regarding an order you placed with us then please make sure to contact our customer service using the details provided below and on our contact page. Please note that we are not able to deal with any order queries that are not sent to the correct address.
QUESTIONS ABOUT US
Who are you?!
We are a UK based eco-conscious tattoo supply company and we offer a range of eco tattoo supplies that are made from plants, not plastic.
Find out more about us here.
QUESTIONS ABOUT OUR PRODUCTS
What products do you offer?
Our initial range of own brand products includes three sizes of ink caps and all of the basic covers that have to be used during tattooing to protect equipment from contamination.
Our current own brand product range includes;
Eco Ink Caps (S-11mm/M-14mm/17mm)
Eco Machine/Power Supply Bags
Eco Bottle Bags
Eco Clipcord Sleeves
Eco Armrest/Workstation Covers
Eco ¼ Bed Covers
Eco ½ Bed Covers
Eco Full Bed Covers
Do you have a price list for your products?
Eco-refill packs of all of our products range from £5.00 - £15.00. Head to the store to check out our current products and pricing.
Some notes on the cost of eco-tattoo supplies;
Bioplastics are unfortunately still more expensive to manufacture in comparison to their cheaper, fossil-fuel based alternatives, but we have kept our products as competitively priced as possible, without incurring a loss to ourselves of course!
Unlike many traditional tattoo supplies which are often manufactured cheaply and unethically in countries like China, we produce all of our products and packaging here in the UK. We use just two green manufacturers who specialise in bioplastics and we ensure fair wages to all of our workers. Therefore, we can confidently promise you that every stage of manufacturing is in line with the high environmental standards and ethics that you expect from us!
As such, our supplies may (or may not be!) a little more expensive than the ones you currently use, but at least they don’t cost the Earth.
Our supplies might be a little more expensive than the ones you currently use, but at least they don’t cost the Earth.
Will you offer other products in future?
We will continue to expand and develop our current range in response to feedback, demand, and also advancements in technology and environmental factors.
If you’ve got an idea for a product you’d like us to develop then we’d love to hear from you! The best way of reaching out with your ideas is via email to email@example.com.
We also have our own Instagram account and this is usually where all of the latest news and updates from us are posted first, so please do give us a follow if you don’t already @greenhousetattoosupplies.
Do you offer wholesale purchase options?
There has been overwhelming interest from all over the world to purchase our products wholesale, however we cannot offer wholesale options at the moment as we do not have the infrastructure to do so…. yet! We are currently working on plans to expand and therefore be able to offer wholesale options in the near future.
If you are interested in purchasing products wholesale from us then please email us at firstname.lastname@example.org and we will add your information to our wholesale waiting list! We will then contact you as soon as we are able to offer wholesale options.
QUESTIONS ABOUT OUR MATERIALS
What exactly are your eco-conscious tattoo supplies made from?
Our tattoo supplies are made from plants, not plastic!
Find out more here.
QUESTIONS ABOUT END-OF-LIFE OPTIONS
What about end-of-life options for your products?
End-of-life options are confusing, but remember - our products are always better than traditional plastics, no matter where they end up after use. This is because some of the huge environmental advantages start at the very beginning. One of the most important is that they help to keep fossil fuels in the ground because they are made from plants not oil.
Find out more here.
QUESTIONS ABOUT SHIPPING
Where do you ship to?
We currently offer international shipping to the following regions; UK, Europe, USA, Canada, Australia and New Zealand.
We are working on adding more countries to the list very soon, but please drop us an email if we don't currently deliver to your location and we will do our best to make it happen as soon as possible!
How do you calculate the shipping costs?
Our site has some clever tech going on behind the scenes that will calculate your exact shipping costs at checkout based on the size and weight of the items ordered, as well as the shipping destination. As such you can be sure that you’ll never pay more shipping fees than you need to.
Trust us when we say that shipping fees have been one of the most difficult things to figure out. We have done our best to keep them as low as possible, whilst still covering most of our costs and ensuring all of our orders are fulfilled with the high environmental standards you expect from us.
How long will I have to wait for my order to arrive?
Depending where you are in the world we hope all orders will be with you in 7-14 days. At the time you place an order we may not be able to provide an exact delivery date. In those circumstances we or our delivery partners will endeavour to provide you with an approximate delivery window instead.
Please make sure that you keep an eye on your emails and phone after placing your order in case you miss a delivery or need to respond to customs.
Please also be aware that the ongoing COVID-19 situation may affect delivery times and these circumstances are entirely out of our control.
Do I have to pay a customs fee?
If you order products from our site for delivery outside of the UK, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination and you will be responsible for payment of any such import duties and taxes.
Please note that we have no control over these charges and we cannot predict their amount.
QUESTIONS ABOUT REFUNDS AND CUSTOMER SERVICE
Can I get a refund if I’m not happy with my purchase?
We will accept refunds for any damaged products within 30 days of delivery or longer in cases where the defect or fault was not apparent on immediate inspection. We hold no liability for any claim made outside of this time.
In case of damaged products that meet our refund requirements we will replace the items free of charge or refund you the price of the item.
Please send all enquiries regarding refunds and other customer service issues to email@example.com
Please note that we are not able to deal with any order or customer service queries that are not sent to this address.
OTHER IMPORTANT INFORMATION
Please note that in order to purchase products from this site, you must be a company or other business operating as a licensed tattoo studio or otherwise be a tattoo artist operating in the course of your trade. You accept sole responsibility for obtaining appropriate local or national accreditations, licences, memberships, affiliations, insurances (or other relevant requirements) for conducting a tattooing business.